Privacy Policy

Company: Solaceur International LLC
Website: solaceur.com
Business Address: 5830 E 2nd St, Ste 7000, Suite #23053, Casper, Wyoming, USA
Contact: cso@solaceur.com

1. Overview

Solaceur International LLC (“Solaceur”, “we”, “us”) operates solaceur.com and provides B2B wholesale overstock, liquidation and related services. We respect your privacy and are committed to protecting the personal and business information we collect in connection with accounts, orders, verification and site usage.

2. Information We Collect

a) Information you provide

  • Account & contact details: name, email, phone, company name, billing/shipping address.
  • Business identifiers: Tax ID / VAT number, company registration number.
  • Identity documents: ID/passport or company documents uploaded for verification.
  • Payment & order information: invoices, payment confirmations, order history.
  • Messages & support correspondence you send to us.

b) Information collected automatically

  • Device & usage data: IP address, browser, pages visited, session times.
  • Cookies and tracking data for login, cart persistence and analytics.

3. How We Use Your Data

We use data to:

  • Create and manage your account and orders;
  • Verify identity and business legitimacy (KYC);
  • Process payments, shipments and customs documentation;
  • Prevent fraud, improve security and comply with legal obligations;
  • Send transactional messages and, with consent, marketing communications;
  • Improve and personalize website functionality and services.

4. ID Documents & Verification (Important)

When you upload ID or company documents during registration:

  • Files are stored in a private storage location on our server (not publicly accessible).
  • Access is limited to authorized administrative staff for verification and compliance purposes.
  • We only retain verification documents for as long as necessary for regulatory or business reasons, unless you request earlier deletion.
  • Uploads are accepted only after you provide explicit consent during registration.

5. Cookies & Tracking

We use cookies for session management, cart functionality and analytics. You may disable cookies in your browser, but some features (login, checkout) may not function correctly without them.

6. Sharing & Disclosure

We do not sell personal data. We may share information with:

  • Logistics, customs and payment partners necessary to process orders;
  • Regulators or law enforcement when required by law;
  • Third-party service providers engaged under contract and confidentiality obligations (hosting, analytics, verification).

7. Data Retention

We retain account and transaction records while your account is active and as long as required by law or for legitimate business needs. Verification documents are deleted upon completion of verification or on request, subject to any legal retention requirements.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct or delete personal data;
  • Withdraw consent for processing where consent is relied upon;
  • Obtain a copy of the personal data we hold in a machine-readable format;
  • File a complaint with a supervisory authority if you believe your rights were violated.

To exercise these rights, contact: cso@solaceur.com. We will respond within the timeframes required by applicable law.

9. Security

We apply reasonable technical and organizational measures to protect your data: HTTPS/TLS for site traffic, access controls for admin users, private storage for uploaded documents, and regular security updates. However, no online system is completely risk-free.

10. International Transfers

Your data may be processed or stored in countries outside your jurisdiction (e.g., U.S., UK, GCC). Where personal data is transferred internationally, we ensure appropriate safeguards (contracts, technical protections) are in place.

11. Children

Our services are for businesses and adults. We do not knowingly collect personal data from children under applicable age limits.

12. Changes to This Policy

We may update this Privacy Policy. We will publish the revised date at the top of this page. Significant changes will be communicated by notice on the site or by email.

13. Contact Us

For privacy requests or questions, contact:
Solaceur International LLC
Email: cso@solaceur.com
Address: 5830 E 2nd St, Ste 7000, Suite #23053, Casper, Wyoming, USA

This policy is provided for informational purposes and does not constitute legal advice. If you require formal legal compliance (GDPR/UK/EU/GCC), please consult a qualified data protection advisor.